Shipping Policy

At Vital Mountains, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy:

Free Shipping Offer
  • We offer free shipping on all orders over $10! Enjoy this benefit as you shop for your favorite products like our Organic Shilajit Resin and more.
Processing Time
  • All orders are processed within 1-2 business days from the time of purchase. Orders are only processed and shipped on business days (Monday through Friday), excluding holidays.
Shipping Time
  • Domestic Shipping:
    • Orders within the United States typically arrive within 3-7 business days.
    • Priority Shipping is available at checkout for faster delivery.
  • International Shipping:
    • Delivery times for international orders may vary depending on the destination. Typically, it may take 10-15 business days for international shipments, depending on customs clearance and the shipping carrier.
    • International shipping costs are calculated at checkout based on your location.
Shipping Rates
  • Orders under $10 will incur a shipping fee, which will be calculated at checkout.
  • Free Shipping is available for all domestic orders of $10 or more.
Tracking Information
  • Once your order is processed and shipped, you will receive an email with tracking information so you can easily monitor the status of your shipment.
  • You can track your order directly on the carrier's website using the tracking number provided.
Packaging
  • We pack all orders securely to ensure that your items arrive safely. Our products, such as Shilajit Resin, are carefully packaged to preserve their quality during transit.
Customs and Duties (International Orders)
  • For international orders, please note that customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the buyer.
  • We recommend contacting your local customs office for more information on potential fees before placing an international order.
Order Issues and Support
  • If you experience any issues with your order, such as damaged products or missing items, please reach out to us immediately via our contact page or customer service email.
  • Our team is available to assist you with any concerns you may have.