Refund Policy

At Vital Mountains, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day refund policy.

Refund Eligibility
  • You are eligible for a refund if the product is returned within 30 days from the date of purchase.
  • The product must be in its original condition and unused, with packaging intact (if applicable).
  • If the product is defective, damaged, or not as described, you are also eligible for a full refund within 30 days of receiving your order.
How to Request a Refund
  1. Contact Us: Please reach out to our customer support team at [customer-service-email] with your order details and the reason for your refund request.
  2. Return Instructions: We will guide you through the return process, including providing you with a return address.
  3. Return Shipping: Return shipping costs will be covered by Vital Mountains if the product is defective or if you received the wrong item. If you are returning the item for personal reasons, return shipping fees are the responsibility of the buyer.
Refund Process
  • Once we receive your return and verify its condition, we will process your refund within 5-7 business days.
  • Refunds will be issued to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear on your bank statement, depending on your payment provider.
Non-Refundable Items
  • Opened or used products: If the product has been opened or used, it may not be eligible for a refund unless there is a defect or issue with the product.
  • Promotional or Sale Items: Refunds for promotional items may be subject to special terms.
Exchanges
  • If you would like to exchange a product for another item, please contact us at [customer-service-email]. Exchanges are handled on a case-by-case basis and may require you to return the original product first.
Damaged or Defective Products
  • If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will assist you in arranging a return or replacement at no additional cost to you.